Return & Refund Policy

Effective Date: [26-8-2026]
Website: hayatdailyfresh.in

At Hayat Daily Fresh, we are committed to providing fresh, high-quality fruits, vegetables, groceries, and other products to our customers. Customer satisfaction is important to us. Please read our Return, Replacement, and Refund Policy carefully before placing an order.

1. Fresh & Perishable Products

Since many of our products are fresh and perishable, returns may not always be possible after delivery.

However, if you receive a product that is:

• Damaged

• Spoiled or rotten

• Expired

• Incorrectly delivered

• Missing from your order

• Significantly different from what was ordered

• Of unsatisfactory quality due to handling or delivery issues

you may be eligible for a replacement, refund, or store credit, subject to verification.

2. Reporting an Issue

Customers must report any issue with their order within 24 hours of delivery.

To raise a return or refund request, please contact our customer support and provide:

• Order number

• Registered mobile number

• Name of the product

• Clear photographs or videos showing the issue

• A brief description of the problem

Requests made after the applicable reporting period may not be eligible for a refund or replacement.

3. Return Eligibility

Products may be eligible for return or replacement if:

• The wrong product was delivered.

• The product was damaged during delivery.

• The product was spoiled, rotten, or unusable at the time of delivery.

• The product was expired.

• The quantity delivered was less than the quantity ordered.

All return and refund requests are subject to verification by Hayat Daily Fresh.

4. Non-Returnable Products

The following items may not be eligible for return once delivered, except in cases of damage, incorrect delivery, or quality issues:

• Fresh fruits and vegetables

• Cut or processed fruits

• Dairy and chilled products

• Frozen products

• Opened or partially consumed products

• Products damaged due to improper storage after delivery

• Products with minor natural variations in size, colour, shape, or appearance

Fresh products may naturally vary in appearance, size, colour, ripeness, and taste. Such natural variations alone will not qualify for a return or refund.

5. Replacement Policy

Where possible, Hayat Daily Fresh may offer a replacement instead of a refund.

Replacement availability depends on:

• Product availability

• Delivery location

• Nature of the complaint

• Verification of the reported issue

If a replacement is unavailable, an eligible refund or store credit may be provided.

6. Refund Policy

Once your refund request is reviewed and approved, the refund may be processed through:

• The original payment method

• Store wallet or store credit

• Another suitable refund method communicated by our customer support team

Refund processing times may vary depending on your bank, payment gateway, or payment provider.

7. Order Cancellation

Before Order Processing

You may request cancellation before your order has been processed or dispatched.

After Order Processing or Dispatch

Once an order has been processed, packed, dispatched, or is out for delivery, cancellation may not be possible.

Hayat Daily Fresh reserves the right to deduct applicable charges, if any, where permitted.

8. Missing or Incorrect Items

If any item is missing from your order or you receive an incorrect item, please notify us within 1 hours of delivery.

After verification, we may provide:

• The missing product

• A replacement

• A partial refund

• Store credit

9. Refund Approval

All refund, return, replacement, and cancellation requests are subject to review and approval by Hayat Daily Fresh.

We reserve the right to refuse requests where:

• The claim cannot be verified.

• Required proof is not provided.

• The product was damaged after delivery due to improper handling or storage.

• The complaint was reported after the applicable time period.

• There is evidence of misuse or fraudulent activity.

10. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us through:

Hayat Daily Fresh
Website: [hayatdailyfresh.in]
Email: [support@hayatdailyfresh.in]
Phone / WhatsApp: [9789891380]

By placing an order through Hayat Daily Fresh, you agree to this Return, Replacement, and Refund Policy.